Tim
Minneapolis, MNMember since May 2015

Reviews (1)


    • May 26, 2015
    • Verified Reviewer

    Lumio

    Horrible quality control and customer service

    Beware this company. I bought one and it was so warped it wouldn't stay closed. For a $200 light you think their customer service would be helpful. After three weeks of canned email responses (if I got any response), I can say from personal experience this is like working with Comcast to resolve a problem. I sent them photos of the defective unit, and communicated with them 13 times to replace a poorly manufactured product. When it was all said and done, I insisted on a refund. It wasn't until I sent them a tracking number and told them if they didn't credit my card for the full cost of the unit did they respond with a refund. The kicker? They told me they would pay for shipping back to them but instead deducted the shipping from the original shipping I paid to them to ship me a bad product. So now I'm out $14 to play with their poorly manufactured battery-powered light bulb and they still are refusing to refund $100 plus dollars they already took from my account to "reserve" a mini-lumio when they come out 8 months from now. Just a warning for anyone thinking of throwing money to these folks. I spent hours upon hours of my life just trying to get back to zero and I'm still not there three weeks later.

    Bottom Line: No, I would not recommend this to a friend

    3 people found it helpful

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