We were reluctant to order a mattress online from a company with which we were not familiar, but after doing some web research, seeing all the good reviews from external sites, and having the 120-day return policy, we decided to give it a try. We are glad we did as we love our new medium queen Novosbed. My lower back loved it from the first night we slept on it. If I find my back aching when I get home from work, I lay down on the bed for 10 to 15 min to "decompress" and it really helps.
It took a bit of getting used to in terms of rolling from back to side and staying on my side of the bed because you settle into the mattress and it's not "bouncy" like a mattress with springs. However, once I got the hang of it, things were great. I stopped waking up because some part of my body was numb or aching.
It took about 2 weeks for my husband to adjust to the feel of the mattress, but now he really likes it as well, especially for his shoulders which often became sore when lying on his side. We also both like that we cannot feel the other one get out of bed during the night.
Overall, we are very pleased with our mattress and have recommended it to family members.
Bottom Line: Yes, I would recommend this to a friend