Laura James
Napa, CAMember since July 2016

Reviews (1)


    • Jul 21, 2016
    • Verified Reviewer

    Metromile Insurance

    It's a little cheaper but I won't be with them for long.

    Overall Experience:

    This company does offer some people lower cost car insurance. I got it because I live and work in the same building and don't drive a lot. However, they have made a lot of mistakes and they have a poor website experience and that is the only experience the customer has access to. What is wrong here?

    First they sent the OPD dongle to the wrong address causing consternation because it was to be installed on a deadline.

    Then they kept sending me texts and email to move my car for street cleaning but I wasn't parked on the street I was parked under it in my garage. No fix for that so I had to abandon email notifications.

    Then I wanted to get on the website to view my charges. Password doesn't work. Password reset link is broken. They say I can use a different browser. What tech company in 2016 has trouble coding a website to work on all the major browsers? Lazy advice from a tech company if you ask me.

    All I can say is I don't trust them much now and I don't like them. I will keep them for now until I can find something better. They may be the only per mile insurance company now but more will follow. The ones who do it right will get my future business.

    For now all I can do is post my honest review of the company in hopes that they step up.

    Bottom line: If you don't have to, don't choose Metromile.

    Bottom Line: No, I would not recommend this to a friend

    39 people found it helpful

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