Our IntelliBED mattress was delivered to our home on Jun 14, 2016. The young men who arrived were very nice but not well trained. They dragged the boxed mattresses across our wood floors, struggled to get them out of the boxes once in our bedroom and set them up leaving the plastic on. The bed frame we had ordered wasn't on the truck even though their packing list clearly stated three items to be delivered. When the frame was finally delivered two days later, they handed the pieces to Dan, leaving us to put it together and set up the mattresses.
Now, as for the mattress, we have liked it since day one. It is very comfortable and seems to be holding up well. Thank goodness because we have been disillusioned by the service department.
That is the reason we are writing this review - the service or lack of communication from someone in the department. Since June 2, 2016, when we received an email letting us know the mattress had shipped, we have not received a telephone call or an email asking us how the delivery went or how we like the mattress. I feel like I am hounding them when I call to get an update on an item that is back ordered when all service would have to do is send us an update every so often.
I spoke to the young woman who sold us the mattress on July 27th and, as of today, August 6th, we have heard nothing from the company.
So, although the sales pitch and the product rates very good, the service leaves me no choice but to say I could never recommend this company.
Bottom Line: No, I would not recommend this to a friend
23 people found it helpfulLink to this Review
Hi Dan and Mary Anne, I'm glad to hear you like the mattress and are sleeping comfortably. I wanted to reach out and apologize. It appears our customer service follow up did not follow our standard operating procedure and I apologize for that and will use this as a training opportunity with our team.