I've had Hum for a few weeks. My car totally broke down today.
1. Diagnostic check found no problems, no alerts
2. Jill at Hum connected us to a tow service who charged my credit card $1 as a test charge to verify my credit, said the driver would text within 10 minutes. An hour later after not hearing from anyone, we called Hum again, who had no record of our call, so we started over.
3. It took several hours for a tow truck to arrive.
Bottom Line: No, I would not recommend this to a friend
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