Cecily Winmill
Denver, COMember since August 2016

Reviews (1)

    • Aug 15, 2016
    • Verified Reviewer

    Hum by Verizon

    Does NOT work in an Emergency

    I went to the Verizon store in Lone Tree to upgrade my phone and add my daughter to my plan. I was told by the woman helping me that the best price she could give me would only be available if I added the hum to my account. It wasn't something that I wanted but I was told that if I didn't add the hum to my account that my monthly cost would be a lot higher. At any rate, I drive an older vehicle so when she told me that it will run diagnostics on my vehicle and tell me when something is wrong with your car I thought it might night be all that bad. She also told me that if I was in an accident that I would be contacted immediately.

    Hum worked as far as letting me know when there was something wrong with my car. It sent me notifications twice and I was able to get my vehicle repaired right away. However, it failed miserably when I really needed it. I was involved in a car accident which totaled my car. I did not receive a call from the emergency person; as a matter of fact they have no record of my car being involved in an accident at all. When I called Verizon about it their response was that I have a two year contract and can't get out of it. That wasn't my question. I wanted to know (1) why it didn't work and essentially left me stranded for 2 hours until I could find someone to pick me up and the police had the car towed to a shop to get it out of the middle of the road; and (2) what do I do with the device now that I no longer have a vehicle.

    I spent over 40 minutes on the phone with Verizon, who told me they were transferring me to the hum customer service. When I spoke to that person, I was informed that he was going to transfer me to the hum customer service, that he was in IT for Verizon. Finally I get the hum customer service department and they had no answers -- gee we don't know why the device didn't work. It should have. Let me put you on hold ... at that point I told the guy to just get some answers and call me back.

    I've been a customer of Verizon around 1990 and have never gotten the run around like I did today. I was essentially tricked into adding this service to my phone by saying without the device my monthly bill would be higher and then when I called to ask why it didn't work being given the run around but no answers. Seriously, my car is totaled and on its way to the junk yard and all Verizon has to say to me is that I have a 2 year contract. Not, sorry the device didn't work; or sorry you were in a car accident and the device failed; or what can we do to help you.

    Very disappointed in Verizon. Very disappointed in hum. I would not recommend hum to anyone. And for the first time since I joined Verizon I don't know that I would recommend them anymore either.

    Bottom Line: No, I would not recommend this to a friend

    33 people found it helpful

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