Malcolm
Christchurch, New ZealandMember since August 2016

Reviews (1)


    • Sep 8, 2016
    • Verified Reviewer

    Trivago

    Never ever again

    Overall Experience:

    It is quite a shock to get to your hotel with your confirmation print-outs to be told that Trivago has canceled your booking. It would be nice if Trivago had told us.

    When the hotel studied out paper work, then they told us that is we had booked with them directly we could have saved quite a bit of money, that's when I swore off Trivago forever. Given that saving money is what they claim to be about, I was pretty surprised.

    I would recommend that, at the very least, travelers take a few moments to call their hotel before they book, just to be sure their good deal is actually that.

    Sucked in by the advertising, I guess I only have myself to blame, but hopefully this review might encourage others to verify they're getting what they think they are.

    Bottom Line: No, I would not recommend this to a friend

    20 people found it helpful

    Link to this Review
    • Sep 9, 2016

      Company Response from Trivago

      Dear Malcolm,

      Thank you for your feedback, we are sorry to hear about your booking issue.

      However, please note that trivago is a hotel search/comparison site, you cannot make a booking on or with trivago. We are not involved in the actual booking process between the user, the booking site and the hotel. trivago did not cancel your booking.

      On trivago, users can search and compare different hotels and prices on our site. We pull information from multiple OTAs (online travel agencies such as Expedia or Booking.com) and display the prices together. However, once a user clicks through to ‘view deal’, they are directed to the appropriate booking site which provides that price to complete reservation and payment details. trivago doesn't actually have any involvement in the making of the booking.

      If you remember the booking site, you made your reservation with, please contact them directly. Alternatively, you can look at your credit card statement to see if the company’s name is displayed next to the charge.

      Kind regards,

      James Morrison

      trivago user support.


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