Houston, TXMember since August 2016

Reviews (1)

    • Sep 11, 2016
    • Verified Reviewer

    Mastercard Black Card

    Not all in

    Overall Experience:

    I have had this card for the last three years, I use it a lot. It's a good card but benefits are not what they say.

    Just last week I tried to claim what they said in the benefits - change of flight fee reimbursement. I was in Thailand, I changed the flight, airline charged me a fee to change it. When I got back to USA I filed the claim, first I got a run around, then got the claim.

    Form needed so many documents from the country I changed the route in. I send them the card statement where the ticket was charged and then where the fee was charged, but they needed documentation signed by the doctors overseas. I told this claim company I can not go back overseas to get that. Anyway, long story short, I will not renew my card. I spend a lot, I have Citi card with same benefits, with same yearly fee. Don't get into their trap.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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