MississippiMember since September 2016

Reviews (1)

    • Sep 16, 2016
    • Verified Reviewer

    Perfect Water Purifier

    Company is difficult to deal with, bad customer support

    The company had a clever marketing scheme. Buy a water filter/pitcher for $10, and 3 months later they bill you $150 and send you 3 filters.

    I understood this upfront and made the $10 purchase. I have a more expensive filter system and used this pitcher as a "2nd stage" filter. It worked well. The water tasted "improved" with this filter. But only for about 5 or 6 weeks. These filters only last 4 to 6 weeks for a family of 2! But one filter costs $50.

    At the time of my purchase, I purchased one for my son as well. 3 months later I was billed the $150 twice as expected. The only problem was that my son did not receive his filters.

    Contacting the company was hell. Over a period of a week all my calls went through to a voice mail system, and not once were any of my calls returned. Eventually, I threatened to reverse the charge on my credit card. Well, what do you know! Someone decided to call me.

    Bottom line – The poor & indifferent customer service motivated me to look at their competitors. I have found a competing product that I expect to be superior, while it is priced more cheaply. For example, I will pay about $15 per replacement filter instead of $50. And best of all, I won't be paying a premium price for horrible customer service.

    Bottom Line: No, I would not recommend this to a friend

    6 people found it helpful

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