Bend, ORMember since September 2016

Reviews (1)

    • Mar 24, 2017
    • Verified Reviewer

    Metromile Insurance

    Updated review

    Good deal, but terrible claim service

    Overall Experience:

    The no-fault accident in AUGUST of 2016 is STILL unresolved.

    My claim is fully backed up with eyewitnesses reports from public safety and STILL Metromile/NGIC are denying and dragging their feet, taking our premium all these months on a car they may end up totaling.

    Complaints have been filed with the state's insurance commissioner, who thinks it does sound like a serious case, plus a class action suit attorney has been contacted. Anyone interested in joining the class action, contact me.

    Metromile, if you don't want that kind of attention I suggest you fix our car NOW.

    Bottom Line: No, I would not recommend this to a friend

    26 people found it helpful

    Link to this Review
    • Nov 16, 2017

      Company Response from Metromile Inc.

      Due to the public nature of this forum, I'm unable to discuss the specifics of your claim. If you'd like to reach out to our claims team, we'd be happy to assist and investigate further. You can contact our claim's department at 888-457-4301.

    • Previous review
    • Sep 18, 2016

    Three weeks since accident and STILL no estimate

    What can I say? The monthly premium is certainly better than Geico, who I was with for years before. Unfortunately, all the horror stories I've read about MetroMile's auto claim service are starting to look like they're true.

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