Hurry up and wait has been my experience with Auction.com so far. I won the winning bid in the middle of July. The first thing they do is send you a very lengthy contract that you should be able to have a lawyer review but they only give you 2 hours to sign and return it or you lose the chance to buy the home. Then they give you 2 days to wire the earnest money and any other paperwork they send you must be taken care of right away.
I was told that we could close on the house in 30 days since it is a cash deal. We were scheduled to close on August 15 but told a few days before that date that we would not be able to because the seller (bank) had not signed and returned the sale contract. I was then scheduled to close in another 30 days which did not happen because I was told that the seller (bank) has not returned the deed but on the extended contract, I could clearly see that the seller had signed the sales agreement in plenty of time to close on the first original date. I am on my fourth time having them extend the closing date which they say is due to them not receiving the deed back from the bank which frankly I don't believe because they have already lied to me once.
Unfortunately, it is easy to believe they would lie because of the customer service. I have been given the name and number of a few contact people during different parts of this process and anytime I've tried to reach out to any of these special people I've always got an answering machine with a message that my call would be returned within 24 hours. My calls have not been returned once! It's a joke, I don't know why they bother to give you these numbers? So here I am waiting until they are good and ready to let me finish this deal. I will write again to up date on my progress.
Bottom Line: No, I would not recommend this to a friend
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