Kathy Blake
Cambridge, MDMember since November 2016

Reviews (1)

    • Nov 9, 2016
    • Verified Reviewer

    Hum by Verizon

    Stay away from the Verizon hum - SCAM

    I was convinced that the Hum was a great addition to my car just under 2 weeks ago. I signed up for the service and went back 4 days later to have the unit installed in my vehicle. This thing has been a piece of crap from the get go.

    10/21/2016 - I went to the Verizon store for installation. We kept getting a message that the Hum was not detected. It turned out, I had to drive for 30 minutes continuously to activate it.

    10/22/2016 - Received an email stating my hum had been successfully activated.

    10/21/2016 - 10/28/2016 - my car drove fine without any issues.

    10/29/2016 - I got into my car to go take care of my post surgical daughter and granddaughter who had been bitten by a dog and within 2 miles from my driveway, my car stalled and would not start in the middle of an intersection. I called my husband to come help me and my mechanic who lives just feet from the intersection. My mechanic went through some simple diagnostics (checked gas, etc...) and I checked the Hum. There were no messages. I told my mechanic that there were no messages on the Hum and he had me explain what and how the Hum works. When I told him it was plugged into the OBDII port, he said to unplug it as the dongles offered by the insurance companies were causing drive-ability problems in many vehicles. I unplugged the dongle, my car started and has run fine with NO issues since. Today is 11/1/2016.

    10/28/2016 - I called Hum customer service and explained what happened. The tech support person offered to switch out my defective unit. I declined. I am returning the unit and will have to pay $39.95 and a $120 early termination fee.

    My thoughts on Verizon's Hum:

    While it's a good idea, it sucks and I feel it is a scam. First, here I drive a minimum of 500 miles per week and could use the security it is supposed to offer but it only offers a headache. It causes your car to breakdown and then you push that handy blue button for you guessed it, Verizon's roadside assistance. You can have the tow truck dispatched to take you to the nearest repair facility at a big charge and you also get an increased phone bill. When you come to the realization that the Hum is what killed your car, you go to return it and get charged a $39.95 return fee when the unit only cost $30 plus a $120 early termination fee. Other issues have been reported with other types of vehicles http://www.titantalk.com/forums/titan-general-discussion/339713-verizon-hum-killing-transmissions-nissan-ford.html

    I cannot stress enough to stay away from the Verizon Hum. It is a scam. I plan to file a complaint with the Better Business Bureau in Maryland as well as the Attorney General's Office.

    Bottom Line: No, I would not recommend this to a friend

    27 people found it helpful

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