My customer service interaction with this company was deplorable!
After I placed the order and later received the confirmation email I began checking the status of the order a few days later. I noticed the status never changed from "Awaiting Approval" for several days.
I then decided to check my bank account and could see the transaction within my bank activity and the funds were being held. I waited a few more days and checked the order status again only to receive a message that my order could not be located.
I contacted the Customer Service Department who accused me of not having the funds available. That statement was not only inaccurate but also highly inappropriate!
At the time of the purchase there was ample funding to cover the order and at no time after the order was placed was the account lacking the funds to have covered the transaction.
I was very offended when I was accused of not having funds in my account to cover the transaction. Because of that experience, I am not at all surprised that they were incapable of finalizing the transaction once the bank held the funds.
This was clearly an error on their part for not finalizing this transaction. Had they attempted they would have certainly been able to process the transaction.
It has obviously never occurred to this company to implement scripting as simple as “It appears that the transaction for your order was not processed.” This statement is not an accusation towards the customer nor does it reveal that the company dropped the ball.
In this case, they dropped the ball and I canceled my order. They offered to charge the card again but I declined. I am not comfortable with allowing them access to my bank account again.
Bottom Line: No, I would not recommend this to a friend
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