Recently had solar installed on my home and was informed that Solar Mosaic Inc. would be my finance company. My first payment I contacted them to:
1. Change my billing date from the 16th to the 1st of the month. Sorry, we can't do that.
2. Okay, I'll pay through my bank's bill pay. Oh, that's an additional $6.00.
3. The company helped discontinue auto pay. Money still auto paid from my account.
4. We will adjust to reflect next months payment. Never adjusted payment.
This company can't adjust bill dates, accept standard bill pay from banks without a $6.00 additional charge. Then insures you on the phone that they will be jumping through hoops to correct or adjust their mistakes and yet never lifts a finger to correct or adjust anything. Worst costumer service and lack of customer care I have ever seen in a company. Stay clear from any business transactions with Solar Mosaic Inc.
Bottom Line: No, I would not recommend this to a friend
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