Marcia paraczky
Warminster, PAMember since December 2016

Reviews (1)

    • Dec 15, 2016
    • Verified Reviewer

    American Home Shield

    Not worth it

    Overall Experience:

    I've been trying to convince my husband for at least 12 years to cancel this contract with this current experience I am getting my way. Our washer broke 11/16. On 11/17 we paid $75 to learn the machine was not worth fixing. We went out of the country on 11/18, and on returning expected a check in the mail toward a replacement washer. Instead, we had an email stating AHS needed a second opinion. Another service company came out 11/30. Same diagnosis. On 12/2 after business hours, received an email with a generic list attached, requesting that we respond with some general info about our washer. I called Saturday, 12/3, and waited to speak with someone for 20 minutes and was told the email request was so they could source a replacement washer -- brand, color, dimensions not guaranteed -- and at the option of AHS, they may just issue us a check. No estimated date of delivery. I feel this is a stall tactic. It cost me $40 to do 2 weeks worth of laundry; afraid I will have to do it again. My husband is finally convinced we could have replaced every appliance in the house with what we have paid in monthly premiums and "copays". I have no complaints about the quality of the two service companies that came out on this job.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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