We ordered our firm mattress from Novosbed on October 4th. It arrived super fast, just a couple days after ordering. My son and I took it out of the box and got it set up on the bed. It had a slight smell to it, but nothing overwhelming. The bed didn't take long at all to get to its shape and was ready to sleep on that night.
After sleeping on the mattress for a month, my husband and I did agree it was a bit too firm for us, so we contacted Novosbed for the Comfort+. Their customer service was awesome. The Comfort+ was out of stock, but they gave us a date that it should ship by. The Comfort+ arrived ahead of the date they told us it would ship by, and now we sleep amazingly.
I would definitely order from them again. The mattress is comfortable, well made, and easy to set up (with help because it's heavy). Their customer care is 2nd to none.
Bottom Line: Yes, I would recommend this to a friend
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