I purchased my new mattress in September. It is now December. I love it. I went with Novosbed after much time was spent reviewing the new online mattress companies. I decided that Novosbed had the most options for choosing comfort. I filled out the questionnaire to determine the comfort level that was recommended by the company. It suggested medium. I also appreciated the removable and washable mattress cover.
Delivery & setup were simple. Initially I felt the mattress a bit firm, but the second night I slept well. I still hoped it would have been a bit more squishy so I called the company for the additional comfort kit, (another reason to consider Novosbed, the ability to tweak the comfort level) but they suggested I need to wait a month to allow for breaking in.
I waited as instructed, then called & it was sent out right away. Installing the additional comfort squish was not too difficult and honestly I have slept like a dream ever since. My old mattress was approximately 10 years old and beginning to sag. I had previous back surgery and the saggy mattress was straining my muscles giving me discomfort in my back again. I wanted to try memory foam for the support it offers, and liked the options with Novosbed. Also no risk financially, if it isn't for you, full money return. I do however really love my bed and won't be returning it.
Bottom Line: Yes, I would recommend this to a friend
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