I have never in my life dealt with a company this horrible. I ordered my an extension set to go along with my unit which was an additional charge. I got my unit in the mail that didn't include the extended stand and cord I called customer service who then repeatedly stated the unit doesn't come with an extension cord continued to try to explain to her (Abigail) I'm asking for the set that I paid for not an extension cord. I was realizing this conversation was going nowhere because she wasn't listening I asked for her supervisor he gets on the phone and does the same thing.
I asked him to listen to what I was saying to him. He finally understand what I'm saying and tell me to send the unit back( which I would have to pay the return postage) and they will resend my order I told him being 9 days away from Christmas I would never get the replacement before Christmas at that point it would be useless to me, he then tell me that it can be used for other occasions.
I bought to have for Christmas for my kid. I asked could I just get a refund of the part I didn't get he told me no. Seeing me getting pissed off my wife gets on the phone requesting a refund and was told "whatever" by a so called supervisor. Needless to say, I will be reporting them to the BBB and will never do business with them again.
Bottom Line: No, I would not recommend this to a friend
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