I ordered in late October (the 7" Santoku knife with a bonus paring knife for only $5.95 extra, and a 9-piece knife set). I received a postcard in mid-November stating that the knives are delayed and to send the postcard in if I wished to cancel the order.
Then on December 2nd, I receive a postcard stating that if they don't hear from me by December 14th, the order will be canceled. On December 12th, I receive an email stating that the order has shipped.
I receive my 7" Santoku and paring knives, but there was no sign of the 9-piece set with bonus storage. I contacted the customer service number, which gets me a representative who tells me that I have experienced a global cancellation on the 9-piece set, which means they don't make it anymore. So I asked to speak to someone in charge, as this customer service number is only for shipping!
I contacted the new number which lists every "cheapo" product advertised on TV, but conveniently doesn't mention the Gotham Steel products! And it kicks me out if I don't select one of the four products. What a scam.
Bottom Line: No, I would not recommend this to a friend
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