Raplee M.
AlabamaMember since December 2016

Reviews (2)


    • Sep 15, 2018
    • Verified Reviewer

    UpWalker

    Will not respond to return request

    On August 14, 2018, LifeWalker shipped an upright walker to my 95-year-old mother. She tried to use it for several days, but it was too wide and cumbersome for her. It is a well-made device, but she just could not use it. On August 28th, I emailed LifeWalker for a return authorization, and over the last two weeks I have sent two emails, one USPS Priority Letter and a Facebook request for a return. Clearly customer service after the sale does not happen. I will protest the credit card payment, and get my money back, but a simple response to my four communications is all that is needed. I can recommend the product, but if you need service, I can't recommend the company.

    Bottom Line: No, I would not recommend this to a friend

    60 people found it helpful

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    • Jan 15, 2017
    • Verified Reviewer

    Better Brella

    Does it work? How would I know.

    It's been twelve days after I paid, and it is still not here. According to Better Brella tracking I paid on the 18th (Sunday), and it shipped from their facility on the 22nd. Ok, I'm gonna miss Christmas (should have ordered earlier), but now it's five days after Christmas it's still delayed by the inane FexEx/USPS debacle called ExpressShip. Five days in Ellenwood, GA, on the truck for delivery yesterday, but back to Ellenwood for transfer to USPS for last mile delivery. Terrible logistics. This Brella better be worth the wait.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

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