There are only two positive reviews out of 20 or whatever. Almost all of them say the vacuum stops working soon, and it starts leaking.
Mine has been sitting in the box unopened yet for two years, but that doesn't matter if I want my money back. I want to directly hear what Bissell has to say because I've got five gallons of distilled water sitting in the closet with the Symphony. They told me that regular tap water could ruin the machine and I have a feeling that's what these people might have done.
I want Bissell to guarantee that if the vacuum starts losing power before two years from the time I open the box and send them the information for the 2-year warranty and rewards points, I can get my money back then, not from when I purchased it. If they don't, I'm not going to open it, and I want my refund.
Bottom Line: No, I would not recommend this to a friend