ArizonaMember since January 2017

Reviews (1)

    • Jan 31, 2017
    • Verified Reviewer

    Hum by Verizon

    Hum didn't detect accident

    Overall Experience:

    I bought the Hum by Verizon for my older parent's vehicle to help them in the case of the car breaking down or car accident.

    Well, my parents were in an accident serious enough for both front airbags to go off and render the car disabled. Luckily my parents were ok, and someone at the scene called 911, but the Hum device never detected the accident (and still doesn't, the website login says the car is good!).

    We know the device was working because we occasionally got messages to change oil etc. The car got towed away. By the way, we know the Hum GPS works because it accurately shows the car's location in a junkyard.

    I've lost my confidence in Hum, and I've asked for a refund, which Verizon did give me.

    Bottom Line: No, I would not recommend this to a friend

    21 people found it helpful

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