Ann Fielding
Maui, HIMember since January 2017

Reviews (1)

    • Feb 3, 2017
    • Verified Reviewer

    Hum by Verizon

    Bad experience with Hum

    I bought the Hum by Verizon on December 15, 2015, as part of a package to get a smartphone ahead of my eligibility date. It worked fine, until it didn't. On December 25, 2016, I received an email from Hum that my device hadn't recorded any data for ten days, meaning it had stopped working on December 15, 2016, which is the exact date the one-year warranty ended.

    For the next month, I was talking with their customer and tech support with both Hum and Verizon, hoping it could be rebooted. I did everything they suggested, and it still wasn't working. Finally, on January 20th, a phone tech support person officially pronounced it "dead." That was when I found out the warranty was out of date, and I would have to buy another one.

    I decided to cut my losses and pay the $55 for early termination. I don't like the fact that it is a one-year warranty and a two-year contract. I don't think there is insurance offered for the Hum by Verizon.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

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