I started the refinance process in October of 016. It took two weeks to get the appraisal to show up and one month just to get the appraisal report back, and I had to actually track him down and pressure him to send the appraisal report.
After several months of constant document request and repeated requests for the same documentation, I got a closing date of February 14, 2016, which was five months after we started the refinance process, but wait, two days before the closing date. I received an email that said I needed to provide additional documentation, and all those additional documentations were duplicate request and they already had them on file.
This was the most frustrating process I've ever dealt with. This company shouldn't be in business. They are very unprofessional, liars and incompetent. This is a total scam, so don't believe a word of what they say.
Bottom Line: No, I would not recommend this to a friend
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