Enfield, CTMember since February 2017

Reviews (1)

    • Feb 22, 2017
    • Verified Reviewer



    I don't even know where to begin.

    My family was approached by two Solar City representatives at Home Depot, and my family did initially have the interest to go solar, so we decided, why not? My mom made the appointment for a Solar City representative to come to the house and show us a presentation. The representative came, and my mom and family were definitely sold. They were so excited!

    The representative informed us that he's going to be there every step of the way and will come over once the plans are complete and go over the details. We made an appointment for an audit and measurement. The representative told us that he was going to be there. Well, guess what folks? He never showed up!

    The man that came to do the audit is very nice, and he spent a considerable amount of time in the attic in which it was during the summer time, and it gets super hot up there. We offered the man water and we were very nice. My mom tried multiple times to contact the representative, and he didn't bother to pick up or call back. Then, instead of getting the blueprints and paperwork and the representative that was SUPPOSED to come and go over it with us, my mom was bombarded with emails asking to "please approve so we may proceed with the install." She was shocked!

    Oh and I forgot to mention that my family spent over $10,000 for a brand new roof that was only a year old. She looked at the multiple pages so confused and saw the blueprints. Instead of a higher kWh system, they gave blueprints for an even LOWER kWh system instead of the higher one we were promised by the representative. And guess what folks? The representative STILL hasn't responded or even called us back after many voicemails left!

    My mother called Solar City to complain. She informed the girl of what the representative had initially promised and was promised to be at every appointment. The girl apologized and stated that she's going to email the representative and his boss and stated that someone will get in touch with her. During this time, my mother kept getting bombarded with emails asking for approval! One year later, she received no phone call from upper management, never heard from the rep, nothing.

    Not today, 2/21/17, when my mom received a letter from Solar City stating they are going to cancel and cancel the signed agreement. First of all, my mother and family NEVER signed an agreement! Also, she told them in the past that due to the poor customer service, my family is no longer interested. Secondly, we are not going to risk our brand new roof that cost so much over emails.

    My mother is going to file a complaint, and I've never seen her so upset. We're going to make an appointment with another Solar Company this spring and pray that we won't go through hell with them like we did with Solar City.

    Bottom Line: No, I would not recommend this to a friend

    19 people found it helpful

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