Lee Wallace
Auckland, New ZealandMember since February 2017

Reviews (1)


    • Feb 24, 2017
    • Verified Reviewer

    Trivago

    Booking

    Overall Experience:

    In the last week, I have turned up at three motels and have been told that the room for which I had a booking confirmation sent to me from Trivago was not available, and no such booking was ever received.

    Today I rang the motel and was told that no room was available, although I had made a booking online. So I found alternative accommodations.

    Tonight was the same. The motel rang and asked when I would be arriving, and after informing them what had occurred, they then charged me full price on my credit card for the cancellation fee.

    I feel completely ripped off and very angry, but have no recourse as I cannot call anyone to complain.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

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