Sarah Williams
FloridaMember since March 2017

Reviews (1)

    • Mar 16, 2017
    • Verified Reviewer

    sensiLight Mini by Sensica

    Worst company ever!

    I recently purchased the Sensica, but I read one of the reviews that it cannot be used on the face.

    I called the customer service to cancel the order, but they said that it can be used on the face and I should try it. However, if I don't like the results, I can return it back with their prepaid label.

    I didn't cancel the order. I used the Sensica, but I didn't really like it. I didn't find any improvement in my hair growth. It's kind of a weird machine, or maybe mine was defective. I called the customer service for the label, and they didn't want to give me a prepaid label anymore!

    I told them that I am not satisfied with the results, but the manager kept telling me how the machine is built in so that it wouldn't damage my skin. She wasn't even answering my questions; she was basically trying to tell me that machine is perfect, it's just not suitable for my skin. In that case, I will have to return it and pay for the shipping. She wasn't even letting me speak, she was speaking over me. Such unprofessional attitude!

    Later, while I was speaking, she just disconnected the call! Now, I will have to pay the return shipping for this defective product to get my money back.

    Bottom Line: No, I would not recommend this to a friend

    151 people found it helpful

    Link to this Review
    • Aug 28, 2019

      Company Response from Sensica

      Dear Sarah Williams,

      Thank you for your feedback.

      We are so sorry to hear about that.

      Please contact our dedicated customer service team 1-855-SENSICA or for further assistance.

      Looking forward to hearing from you,

      Sensica support team.

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