I recently purchased the Sensica, but I read one of the reviews that it cannot be used on the face.
I called the customer service to cancel the order, but they said that it can be used on the face and I should try it. However, if I don't like the results, I can return it back with their prepaid label.
I didn't cancel the order. I used the Sensica, but I didn't really like it. I didn't find any improvement in my hair growth. It's kind of a weird machine, or maybe mine was defective. I called the customer service for the label, and they didn't want to give me a prepaid label anymore!
I told them that I am not satisfied with the results, but the manager kept telling me how the machine is built in so that it wouldn't damage my skin. She wasn't even answering my questions; she was basically trying to tell me that machine is perfect, it's just not suitable for my skin. In that case, I will have to return it and pay for the shipping. She wasn't even letting me speak, she was speaking over me. Such unprofessional attitude!
Later, while I was speaking, she just disconnected the call! Now, I will have to pay the return shipping for this defective product to get my money back.
Bottom Line: No, I would not recommend this to a friend
151 people found it helpfulLink to this Review
Dear Sarah Williams,
Thank you for your feedback.
We are so sorry to hear about that.
Please contact our dedicated customer service team 1-855-SENSICA or firstname.lastname@example.org for further assistance.
Looking forward to hearing from you,
Sensica support team.