Richard Sherrill
Fairview, NCMember since March 2017

Reviews (1)

    • Mar 17, 2017
    • Verified Reviewer

    Exede Internet

    Data usage fraud

    We live in a very rural setting, and we have had Exede Internet for about a year now, and everything was fine until about six months ago.

    We have the 10 G plan, and that lasted us until about two or three days before the end of the billing cycle. We would stream from mostly YouTube for three to four hours a month and just pay bills, do email and do some browsing. Very suddenly a few months ago we were shocked to get a notice (just three days into our billing cycle!) that we had used up all of our data and were now on the "liberty pass" (an extremely slow internet connection).

    I called them, and they had no explanation and were not very helpful. Thinking that perhaps one of our neighbors had accessed our signal for our wireless router, I disconnected it entirely (this was for our laptop so that we could do our streaming). So for several months, we have only had our internet hardwired to our desktop, which has no Wi-Fi capability.

    Now, today (March 12, 2017) I checked our usage and Exede Internet says it is all used up, with 22 days left in the cycle! The only party that could possibly be stealing our data is Exede Internet. This is ridiculous!

    I am going now to see what communications agency where I can file a formal complaint. I cannot, at this moment, locate my order number, but I assure you that I am a very real customer and I invite anyone to contact me at the above email.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

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