I have been told that my hair is medium to dark brown, so I ordered the medium hair extensions but it was too light for my own hair, and when I called the company, and they went above and beyond the Call of Duty.
They are sending me the correct color I need and are only charging me for the shipping, and told me to keep the original. The extensions feel like real hair, and that was important to me because I had gastric bypass surgery, and one of the side effects was that my hair was going to thin out and I've always had beautiful thick hair with bangs, and now I don't, but hair extension bangs and the hair extensions truly look and feel like natural hair. But again, the customer service is second to none.
I highly highly recommend this company.
Bottom Line: Yes, I would recommend this to a friend