My mother ordered this product on December 6, 2016, and has yet to receive it. I spoke with Customer Service today (March 17, 2017) to voice my complaint and they told me the same thing they previously told to her, "the product is on back order and will be available in their warehouse in 3-6 weeks."
She's made multiple calls prior to today and was always referred to a supervisor with no resolve other than a complimentary wrap when the order arrives. In addition, she was told that she would be on top of the list for shipment when the product arrived. I canceled the order because she's been more than patient and hopeful that they had a better answer.
Your website provided another company with a similar product, Sunbeam Massaging XL Renue Heat Therapy. They're a reputable company that's been in business for a long time; therefore, we're going with them. Moving forward, we will do more research prior to purchasing new products. Thank you very much and have a great day!
Bottom Line: No, I would not recommend this to a friend
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