I bought this scrub brush at a box store, so I didn't have to deal with shipping costs. I guess I'm one of the lucky ones because I have had no problem charging or changing the heads. This item is not meant for deep cleaning (yes the commercials exaggerate), but it does a great job for regular routine cleaning jobs.
I recommended this item to my sister, and she has had no issues with hers either. I would recommend buying in store as it is a lot easier to return if need be.
Bottom Line: Yes, I would recommend this to a friend
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