Defective devices sent three times. Finally, a device worked. I regretted signing up after reading the bad reviews regarding claims, endless emails regarding the shipment of multiple devices I received, and the defective devices. I canceled the policy and returned the three devices I had in my possession that they promised to collect weeks prior.
30 days after I canceled and finalized payment and returned the three devices, I get yet another email with threats of charging me $100.00 for one device not yet received and as of now, 4/7/17, my devices are considered late! I had to cancel my credit card linked to them and open a fraud case. I have to call them at 6 am and get a nasty headache in order to deal with them again
I thought I was done with this company. Absolute horrific customer service and follow through, with irresponsible and utter incompetence for the hardworking consumer who must take action and document every email and phone call just in case they screw me over!
Bottom Line: No, I would not recommend this to a friend
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