I signed up for NatureBox thinking I would be billed $5.00 a month for a membership fee. To my shock and extreme disappointment, my credit card was charged $50, not $5.00.
There is no number to "call" customer service, so you have to chat with someone online. I explained I was misled by the information they gave, and I wanted a full refund. They stated that they could give me a refund, but it would take 5 to 7 business days. I have not received a refund to this day. This is unacceptable.
I do not recommend NatureBox to anyone! The snacks were ok, but you can get the same or better at any grocery store.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from NatureBox, Inc.
Hi Donna,
I am sorry that your refund has not posted to your bank account. All refunds should process within five to seven business days. Please email us at support@naturebox.com, so that we can look into why there has been a delay. We look forward to helping you
Thanks, Sierra.