I placed the order in late March on a Friday evening. Over the weekend I had a change of heart and canceled the following Monday or Tuesday. I was told it was canceled, and I checked my order status and never saw a pending order. I assumed it was canceled. Yesterday (mid-April) I received an email stating the order was sent. Odd, since I canceled it. I checked my bank account and would you know, they also charged me.
Today I called and spent 30 minutes on hold before someone calling himself "George, agent J.O." answered. I called complaining, and he would continually put me on mute, not coming back until several moments of silence. I asked him if they recorded phone calls and if he could find my call. All he kept saying was that they had no records of my call. He never notated anything. I never heard anything being typed.
I asked for a manager and "George, agent J.O." claimed he was the top ranking person there. I told him that I know someone was higher up than him and I wanted to speak to that person. He then said he would need to have them call me back. I asked when I would get that call. I was put on mute, and he came back after several moments of silence not answering my question. It took several times of asking him when I would get a call for him to say that it "might be today, might be tomorrow."
It's a nightmare of a company, with people doing customer service who have no clue how to actually do customer service. Save your sanity.
Bottom Line: No, I would not recommend this to a friend
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