Lorraine Barlow
Lancashire, EnglandMember since April 2017

Reviews (1)

    • May 1, 2017
    • Verified Reviewer


    An absolute joke

    Overall Experience:

    My daughter passed away suddenly on April the 3rd so we tried to raise funds for her funeral. After only raising £200 we will eventually receive £181. I say eventually because they are refusing to release the funds after 3 weeks of emails and all our personal details to prove we are real people.

    The evidence is still not enough and we have been left in debt and can't pay anyone for the funeral. All they state in their emails is that this will all be sorted pit in the next 24 hours. I think they mean years. Not only have we had to suffer the loss of Lucy but also now experience financial difficulty.

    Thank you very much GoFundMe. Will I ever use them again? No.

    Bottom Line: No, I would not recommend this to a friend

    61 people found it helpful

    Link to this Review
    • Mar 26, 2018

      Company Response from GoFundMe, Inc.

      Hi Lorraine,

      We're so sorry to hear about the loss of Lucy and the added stress of the difficulty in withdrawing the funds. When preparing for a funeral, that should be the last thing you have to worry about.

      In reviewing your conversation with us, it looks like it took longer than it should have to verify your information. While these measures are in place to keep everyone safe on GoFundMe, it's clear that undue stress was caused here. As a result, our team waived all fees for your campaign.

      Our team is wishing you peace during a difficult time.

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