Annette
Branson, MOMember since May 2017

Reviews (1)


    • May 17, 2017
    • Verified Reviewer

    LendUp

    Horrible, unresponsive customer service!

    I've had a few loans with LendUp. At current, they owe ME money due to the fact I refinanced with my credit union and they were overpaid. I cannot reach anyone by telephone and am directed to their message portal on the website. It takes days for anyone to respond. I still do not have my money, and now no one will reply to my messages. It's been over a month now and nothing.

    Very unprofessional. I doubt they will ever refund what they owe me.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

    Link to this Review
    • Jun 15, 2017

      Company Response from LendUp Global, Inc.

      Thank you so much for taking the time to provide us with feedback, we appreciate it.

      For security reasons, we can’t discuss account matters here. Please call us at 855-253-6387, email help@lendup.com, or send a message using the Contact Us form after signing into your LendUp Dashboard. We're open from Monday through Friday, 6 am - 5 pm PT. We look forward to resolving your issue.


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