The first time was like pulling teeth to get my AC fixed. It obviously had a leak, and they did not want to troubleshoot it. They just wanted to fill it with Freon (of which they only cover $10 a pound).
I had to spend three days arguing with them to get it leak checked. They found an obvious leak in the coil and a second leak in the compressor. After much argument and over $600 additional (above and beyond the service call fee and warranty cost), they fixed it.
The second time I called, they told me their computers were down and they could not setup a service call. They had no ETA on having their systems back up. As I had water flowing everywhere, I asked if I could just hire someone, pay them and be reimbursed. They said no, I had to just wait. That cost me $300.
Lastly, last week our main house AC went out. We realized this on Friday when we got home. The house was 91 degrees. We put in a service ticket, and the contractor called and told us that they would not be out for 72 hours. I explained we had expected temps of 97 degrees over the next three days, and they informed me AHS would not pay for after hours or weekend calls. So once again I got my own AC person and paid out of pocket to fix it.
Bottom Line: No, I would not recommend this to a friend
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