Alex Makez
Victoria, AustraliaMember since May 2017

Reviews (1)

    • Jun 2, 2017
    • Verified Reviewer

    Wolfgang Puck Pressure Oven

    Prepare to be dissatisfied

    I purchased my Wolfgang Puck Oven two years ago after watching an amazing ad on TV. The demonstration seemed almost too good to be true, but I was sucked in anyway.

    This item was promoted as a bench top pressure oven. What they failed to mention is that the moisture generated in the cooking process is not well contained and subsequently leaks through the door seal, onto the bench top, into your drawers, and onto the floor.

    Undeterred, I decided to use the Oven outside in future, on a covered verandah where it could leak freely onto the floor, and I could simply hose this away. Apart from the problem of leaking, I was happy enough with it's cooking performance.

    One day I switched the oven on to cook a roast, and this turned off power to half the house because one of the RCD earth leakage circuit breakers had detected a fault and tripped.

    I later proved that the lower heating element, even though operational, had a poor insulation resistance to earth, and this caused the RCD to trip.

    None of our local appliance repair shops were able to supply me with a suitable replacement heater element. Finally, after searching the internet in vain, I decided to contact Customer Relations. Their brief response was:

    "Good day,

    The heating element is not a replaceable part as a new housing is needed unfortunately.

    Thank you and have a great day

    W.P. Productions

    Customer Relations (W.P. Warranty Dept.)

    May 29, 2017."

    The fact is that the "housing" is the entire Oven. In other words, if a heating element fails then you must buy a new oven. Another fact is that both the top and bottom heating elements are very easily replaceable, for a fraction of the cost of a new oven, however, no one bothered to consider stocking these as a spare part. Indeed I doubt that any replacement parts whatsoever are stocked.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

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