Tim Williams
Birmingham, AlabamaMember since June 2017

Reviews (1)

    • Jun 26, 2017
    • Verified Reviewer

    American Home Shield

    Poor customer service

    Overall Experience:

    I had a service done by AHS, and they did not tell me they changed their policy on paying the $100.00 for service. I paid the people cash and AHS still drafted my account and their incompetent customer service agent tried to tell me I checked the wrong box, which was not an option they give. They were trying something new, and it has been causing problems. I've been waiting almost a month to get my money back, and they have not processed my $46.99 refund either.

    Customer service has denied me to speak to management multiple times, and they can't tell me when I will get my money back, and they tried to draft my account again after I cancel service. DO NOT use this place, they are rude and do not know customer service at all!

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

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