Ann Schell
Tampa, FLMember since June 2017

Reviews (1)

    • Jun 23, 2017
    • Verified Reviewer

    American Advisors Group

    No one seems to know what they're doing at AAG

    Overall Experience:

    No one seems to know what they're doing at American Advisors Group. I started the process to do a reverse mortgage. First, they required one whole page of paperwork including my accounts, social, bank accounts and so on. Then I had the appraisal done. I have gotten the same questions over and over and had to resend my driver's license, Medicare cards, and payoffs for home equity. On the average, I get one or two texts a day and a call or two every day. I wish they had people that would know in one call or text to tell me what they need, now I'm really skeptical about going through with this!

    They told me I had a lien against my home for $6,500 (which was not true) and told me that my CPA could not see the same information that they could (which was a lie). A week later they said it was a mistake! Then I was told I had to raise my Homeowners Insurance by $50,000 and that is set up by the state, and my insurance company cannot do that. Somehow they texted me and said that they resolved it and that I do not have to do that. Really frustrated!

    Bottom Line: No, I would not recommend this to a friend

    17 people found it helpful

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