Like many others, I sent for the "free sample." I guess I did not read all the fine print (who does?), but come on, people! I was led to believe that I would try the cream, and if I liked it, I would order more at regular price.
Surprise, there's a $99 charge on our account. Calling the company yielded the information that the legal terms at the bottom of the website "clearly" explained that ordering a sample would trigger a $99 monthly charge and automatic shipment. Excuse me for not reading all the fine print, but I feel deliberately misled.
Luckily, I hadn't opened it yet, as I was able to send it back and have the $99 charge credited. So now these idiots have caused me to tell everyone I know NOT to even order this product! What a stupid, short-sighted was to do business!
Bottom Line: No, I would not recommend this to a friend
I had the same problem just like other people. I bought the 14-day free trial. Unfortunately, I went out of town and didn't have a chance to check my account. When I came back I received two shipments of products and my account was charged twice for the products I didn't order. I called the customer service and they told me that I did agree with the terms and conditions. I told the lady that I was mistreated and it is not the way a good company to run their business.
I got the refund for the second month of supply. The first one I was told it is a free trial for 14 days which was a lie as my account was refunded for that. They refused to refund to me. After fighting for a long time, they agreed to refund 50%. I haven't tried the products yet but the way they sell products sounds like a short term strategy, I strongly recommend no one to fall in my situation.