I have two words for you: BUYER BEWARE! The only reason I'm giving this one star is because I can't give it zero stars.
After waiting several months for the curlers on back order, I excitedly went to try them, only to find they are absolutely IMPOSSIBLE to use. They don't hold well in your hair, and the curl doesn't look anywhere near as nice as the videos make you believe.
Because they promised there was a 30-day money back guarantee, I tried to request a refund. Apparently, you must call in to get a return authorization code. Sounds simple, right? WRONG! I've tried several times to call in. Every time, I get a recording that says "We're sorry, all our reps are busy. Thanks for calling" and they hang up on me. They don't even have an option to leave a message to have someone call back.
It looks like I'm going to have to perform a chargeback on my credit card to get my money back. I really expected better from a company that was backed by a Shark.
Bottom Line: No, I would not recommend this to a friend
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