Corinna H.
San Francisco, CAMember since July 2017

Reviews (1)

    • Jul 19, 2017
    • Verified Reviewer

    Sleep Styler

    Horrendous customer service and product

    Overall Experience:

    I purchased this after my husband saw it on the Shark Tank and knew how much I love to curl my hair but hate taking the extra minutes to do so. It was instant regret because I just kept running into problems once the order was placed.

    1. I placed the order in May. I received a completion email but never received any notice that the product was back ordered until the end of June.

    2. When I called to return the item, the representative didn't even know the return address! He had to check to make sure he was giving me the correct address.

    3. When I received a return email regarding money processed, they altered the refund amount to be less than what I paid, even with the shipping and handling! I had to call customer service and the representative was so rude. I had to put her in her place and told her to improve her customer service skills.

    Now, here's my review on the product: IT SUCKS.

    I have medium length hair, and yes, my hair is easy to curl via braiding, putting it in a bun, and with curling tools. I followed the tips and instructions and gave this product two attempts. It gave me a poodle perm in the worst way possible. I had to tie up my hair into messy buns both mornings after I removed them. Plus, they are very uncomfortable to sleep in. The foam inside the rollers are very cheap and once removed, the foam retains the indentation from having hair wrapped around it, and doesn't restore to its original size.

    So save your time and hard earned money. Do not buy these or you will have to deal with their horrendous customer service to ensure they refund every single penny you regrettably spent on this product.

    Bottom Line: No, I would not recommend this to a friend

    18 people found it helpful

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