Having done a Quicken refi 16 years ago, so I thought I would give Lenda a go. I spent the time to fill out the form and speak with the broker I was assigned to. She spoke very fast, and I had the impression she was quite young and experienced. After I clearly told her our situation, mentioning we were currently working abroad but of course file US tax returns, she said she could do the refi.
Later I get an email saying "of course you work for a US company," which of course we do not. She had never asked us, so instead, I spent all the time to fill out forms and discuss the refi with her on numerous occasions by phone and email. We do file a US tax return, so I have been able to get other brokers to lock-in rates to offer us a refi. In the process of choosing and signing docs, but was super disappointed in Lenda as I prefer to streamline the process and work online. Furthermore, I had had great experience years ago with Quicken.
Bottom Line: No, I would not recommend this to a friend