Valerie Rozek
Chesterbrook, PAMember since July 2017

Reviews (1)

    • Jul 31, 2017
    • Verified Reviewer

    American Home Shield

    Terrible from start to (not) finished

    Overall Experience:

    Where do I start? Let's just say that I called American Home Shield (AHS) on July 3rd to report that my wash machine was not working. Today is July 26th and still no washing machine.

    I'm a renter and at the mercy of this awful company that my landlord chose to avoid the responsibility of setting up service calls and maintaining his property. I've had two different service technicians look at the washer. The first one looked inside and took pictures. The second one actually did something. Now they tell me a washer has to be ordered from the manufacturer and will take another seven to ten days. All this on top of waiting on hold 20 minutes each time I call into this awful company.

    I could have ordered online from Home Depot and had it delivered and installed three weeks ago. But, because I'm a renter and have to use the company the landlord set up, I'm still waiting! The second technician was great-from Longlane Home Services. He's the only person who actually had some answers and so far, has done anything.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

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