Suzanne Boutros
TexasMember since August 2017

Reviews (1)

    • Aug 11, 2017
    • Verified Reviewer

    American Home Shield

    No repair, multiple visits, double charge, still not fixed

    Overall Experience:

    Ovens weren't working, and with Google's help, I diagnosed a bad board, called American Home Shield (AHS) to report the problem and gave them the model and serial number so they could order the part.

    The first tech shows up, takes the check and says "it's your electrical box." The second tech is the electrician, checks it out, says "no, it's the oven." The third tech has a look, says "it's the board, I need to order it." Okay, it took three visits to get to where we were on my first phone call. Through text and email, we set up visits to do the install. Two missed appointments so far, hoping the third one will work out. I work full time, this is getting annoying. Oven still not fixed.

    And the kicker is that they are sending daily emails and letters saying my account is delinquent, aggressive letters and emails. This is because I haven't paid each time another one of their incompetent techs visits and does nothing, or misses the appointment altogether? I did manage to call their 800 number one time, and a very nice lady said she'd take care of it. But obviously, she didn't.

    No way to talk to anybody since, because wait times are always "over 30 minutes," I'm not even trying. I can't log on because my password doesn't work anymore (or I forgot it), but they don't send password reset emails and I'm guessing I will never get into the account. Probably no great loss anyhow because given their track record I doubt anybody looks at anything there either.

    So, terrible customer service, terrible technicians, and terrible website. Do not use this company.

    Bottom Line: No, I would not recommend this to a friend

    7 people found it helpful

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