Chris
TexasMember since August 2017

Reviews (1)


    • Aug 7, 2017
    • Verified Reviewer

    NatureBox

    Bait and switch + misleading "subscriptions"

    Overall Experience:

    I used a promo that made a whole box of snacks shipped free for $10 total. After I received the packs of nuts, pretzels and such, I CANCELED my subscription. You won't find any other areas to cancel. Guess what?

    You have to cancel again. There's another annual membership fee of $50 plus ANOTHER $50 fee for "an annual fee which gives you access to our catalog for the entire year. The payment converts to store credit which automatically applies to your snack purchases."

    That was what chat support told me. $100 charge for some stupid nuts and rabbit food. And this is AFTER I canceled already! They told me how "luckily, I can use $50 towards snacks." Oh wow, lucky me! And somehow these business practices aren't considered illegal? How in God's name would anyone want a $100 fee suddenly for snacks after canceled their subscription? The company can't justify the charge no matter what nonsense jargon they may throw as an explanation.

    Worst service I've ever signed up for willingly in my entire life.

    Bottom Line: No, I would not recommend this to a friend

    11 people found it helpful

    Link to this Review
    • Aug 7, 2017

      Company Response from NatureBox, Inc.

      Hi Chris,

      Thanks for your feedback. We deeply apologize for your experience and would like to review what happened. Please email us at CEM@naturebox.com and so that our lead customer support team can look into this as soon as possible.

      Best,

      Sierra @ NatureBox


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