Scott A Van Nostrand
Houston, TXMember since August 2017

Reviews (1)

    • Aug 21, 2017
    • Verified Reviewer

    Warranty Direct

    Poor customer service

    I purchased the Platinum Warranty four months ago at a cost of $6200. My car has been at the dealership since last Monday. It's been taken apart, and I am waiting for someone to come and inspect the problem. It took 48 hours for them to show up, then he told the dealer it would take 24-48 hours to submit his report and get approved.

    t the 48-hour mark, they said things were held up until I could provide a bill of sale on a car that is four years old with no explanation for why. Since it was Friday at 4 pm, I scrambled to produce the document and emailed it to them. I was told that they were open until 8:00 EST and I could follow-up later. When I called at 7:45 EST to see if it was approved, they were closed until Monday! So I called Monday at 10:00 am and was told they had received the bill of sale and it would now take 24-48 hours for final approval.

    In the meantime, the rental car that is also covered by the warranty should get me through, right? Nope, not eligible until they approve the claim. So for those keeping score at home, I'm on day eight since my car was dismantled at the dealership and this has been in process. Not what I signed up for when I handed over $6200!

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

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