So, for the past seven months, I have been using Acorns. Everything was fine until I decided to try and pull money out of Acorns. It says it can take up to 7 days for the money to show up in your bank account. So I decided to pull a few hundred dollars out.
I waited the full seven days, and to my surprise, nothing happened. So I emailed the customer service team. They responded and said that the day after I requested money be taken out of Acorns and returned to my bank account, I had canceled my request. Now, I know I had done no such thing, so I asked them, "How do you cancel them sending money to my bank account?" They then replied and said it was canceled automatically when they tried to pull more money out of MY bank account and the bank account had insufficient funds. No duh it had insufficient funds. Why do you think I requested you send me $400 from my Acorns account?
Of course, I would have never known this if I hadn't emailed them, but it still makes no sense. What does my bank account only having $6.00 in it have to do with them sending me money from me Acorns account? So I'm beginning to think this is a Ponzi scheme. I will keep you posted.
Bottom Line: No, I would not recommend this to a friend
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