Phil is a great service that bridges a broken system of pharmacy; not having to wait in line, call my doctor and wait for service. Phil is a white glove service that has redefined the way pharmaceuticals are services and delivered.
A great service for patients and doctors alike.
Bottom Line: No, I would not recommend this to a friend
Hi R. Jones,
Thanks for the great review and we're happy to hear that you've enjoyed your time with Phil!
We noticed you mentioned, "Bottom Line: No, I would not recommend this to a friend." May we ask how we can do better to perfect your experience and have you recommend us to your friends and family?
Hi R. Jones,
I'm reading your comments, trying to make a decision here and I was pretty persuaded to sign up to your last statement. So now I just have to ask. Why wouldn't you tell your friends about this service? I am curious.
This website has the worst possible customer support. Each time you interact, you will get completely different answers. This last episode (there have been many) they assured me that I would have to "ok" every transaction and nothing would come out my checking automatically, then an automatic transaction occurred and they said, "that's the way it is."
Then, the back and forth emails were just plain ridiculous. I had my prescriptions transferred back to Safeway Pharmacy and they were less than half the price I was being charged at Phil's. It troubles me that such incompetence exists at this place. I'm wondering how easily my information could be corrupted or stolen from this place. I will be submitting a complaint to my state to have these guys looked into. There is way too much incompetence.